We use Australia Post to deliver our products. If your order is valued at $100 or more, your shipping charge to anywhere in Australia is free. For all orders under $100 we charge a flat standard shipping rate of $15 per delivery.
Your parcel will be shipped within 2-3 business days of placing your order & an email will be sent to you once Australia Post has the parcel in their possession.
Please bear in mind that delivery delays may occur during high volume & peak periods, or due to unforeseen circumstances which are beyond our control.
Rest assured that all items are packed with the greatest of care & with plenty of padding so they arrive safely to your door.
If however there are any issues with your parcel please contact us immediately to discuss how we can rectify the matter. Please refer to our Terms & Conditions.
Please note that while many of our items can be safely shipped to your door there are numerous other pieces that we produce that are best collected from the studio. This may be due to their size, weight & the calculated risk of breakage if mishandled in the post. So if you see an item in our Gallery, or on our Instagram or Facebook pages that you are interested in please direct your enquiries to firstname.lastname@example.org so we can make alternative arrangements to get the product to you.
At the Studio we have a designated day & time for all of our “Click & Collect” purchases. We have allocated Friday afternoon from 1pm–4pm for this purpose. If you place your order before 12pm on Wednesday it will be available for collection on Friday between 1pm-4pm. A confirmation email will be sent to you once your order is ready for collection. If our designated “Click & Collect” time is not suitable for you however, please respond to the confirmation email requesting a time that works better for you & we will be happy to work out a more appropriate collection time for you.
All shipping charges quoted here are for Australia-wide. If you are residing overseas please email us via email@example.com so we can calculate & advise you of the international shipping charges.